Skip to content

CASE FILE · QA-2026  /  SANTA MONICA, CA

I find what's broken.
And I improve it.

QA Engineer with a diverse background testing web, mobile, and LLM powered applications. Prior to software, I spent six years managing catastrophe insurance claims; a role that required rigorous evidence investigation, risk assessment, and decisive action under pressure. I bring that same analytical instinct to tech, building thorough test plans that ensure stable releases.

Critical bugs caught
0
Fewer crashes
0
Faster claims
0
View my work Download résumé
PYTHON · PYTEST MOBILE & WEB QA RISK-BASED TEST DESIGN JIRA / LINEAR FULL-STACK JS

01 — THE INVESTIGATOR

From claims files to test plans

I spent over six years as a catastrophe claims adjuster, hurricanes, fires, hailstorms, and tornadoes. Investigating evidence and assessing risk in catastrophe insurance taught me how to spot flaws under pressure. It rewired my brain, and when I decided to shift into software, that mindset came with me.

Now at TalkTastic, I test our LLM app across every platform, from Mac and iPad to Pixel and Samsung. I focus on making sure prompts hit the mark, transcriptions are flawless, and regressions don't make it out the door. There’s nothing more satisfying than breaking something before a customer sees it, then giving the dev team the exact roadmap to fix it.

I'm happiest when I can prove something is broken before a customer ever sees it, then hand engineering a report clear enough to fix it once.

TESTING & QA

  • Manual & automated testing
  • Pytest automation
  • Test planning & execution
  • Risk-based test design
  • Regression prevention
  • Defect tracking

LANGUAGES

  • Python
  • SQL
  • JavaScript
  • HTML
  • CSS

TOOLS & STACK

  • React · Node.js
  • PostgreSQL
  • Jira · Linear
  • Git · Linux

02 — SELECTED WORK

The casework

03 — THE RECORD

Experience & education

  1. FEB 2020 — PRESENT

    Quality Assurance Engineer

    TalkTastic · Santa Monica, CA

    • Run manual and Pytest-automated suites to verify behavior and improve prompt/response accuracy of the app's LLM.
    • Test across iPhone, iPad, Mac, Pixel, and Galaxy; surfaced 50+ critical bugs, including transcription defects.
    • Build test plans aligned to functional and technical intent, preventing regressions and high-impact escapes.
    • Drove a 30% reduction in system crashes via tight defect tracking in Jira and Linear.

  2. JAN 2016 — DEC 2019

    Claims Adjuster

    State Farm · Remote

    • Licensed contractor specializing in catastrophes — hurricanes, tornadoes, fires — reviewing documentation and ruling on claim validity.
    • Cut average total loss auto claim processing time by 30% by improving the assessment process.
    • Coordinated with underwriters, appraisers, and legal to resolve complex claims within policy and regulatory standards.
    • Worked across carriers including State Farm, Progressive, AAA, and Lemonade.

  3. EDUCATION

    B.S., Software Engineering

    Bloom Institute of Technology · Full-Stack Web Development

04 — OPEN THE FILE

Let's talk quality.

Hiring for QA, SDET, or test engineering? I'm in Santa Monica and open to remote. Send a note, or grab my email below.

ousbayaa@icloud.com

Add your name so I know who's writing.

That email doesn't look right — check the format.

Tell me a little about the role.

Straight to my inbox — I usually reply within a day.